game điện tử

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Live Chat for Businesses

Time to connect
with customers👋

Giosg is a complete live chat platform that helps you connect with your customers more efficiently than ever. Start meaningful conversations and build long-lasting customer relationships — powered by generative AI.

✔️ Easy-to-use ✔️ AI-powered ✔️ Data secure ✔️ Integrated

Trusted by 1200+ companies worldwide

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Live Chat that makes it easy to prove its worth

With giosg' Live Chat, meaningful customer conversations become an integral part of your online experience. Your users will find it easy and efficient to manage any volume of chats in real-time with our user-favorite UI and AI features, and ensure personal customer service and sales support.


5X

more chats handled
by the same agent



19%

higher average
purchase value



7X

conversion rate from
chat to purchase



NEW⚡

Have OpenAI-powered AI assistant by your side

AI Copilot suggests GPT-3.5 -powered answers to Live Chat agents for unmatched service efficiency and customer satisfaction.

 

AI Copilot is an ideal way to get started with AI-powered support as your agents have the power to select and modify the answers before sending them to your customers. 

 

✔️ Moderated AI solution

✔️ Automatically generated reply suggestions

✔️ AI instructions for highly accurate replies

✔️ Proficient in multiple languages

 

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Chat platform for maximum efficiency

Our platform is designed for efficiency as users are able to serve up to 5x more customers with an interface that is designed for multiple simultaneous conversations and filled with amazing features.

 

✔️ Platform with a multi-chatting UI

✔️ AI Copilot: Generative AI tool for agents

✔️ Flexible chat routing system

✔️ Chat qualification tools

✔️ Visitor information view

✔️ Canned responses, focus mode & more!

Easily switch between text, voice, and video

Exceed customer expectations when you can turn your chat conversations into video calls with screen sharing in case a written format is not the most efficient way to help your customer.

 

✔️ HD video calls

✔️ Screen sharing

✔️ Call routing

✔️ Click-to-call

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Go personal in the most secure conversations

Our live chat follows the highest data security standards. We have customers in banking, health care and other high-security industries and certifications to back up our commitment. With giosg, you can trust that your conversations remain between you and your customers.

 

✔️ GDPR compliant

✔️ ISO 27001 certified

✔️ Strong authentication integrations

✔️ giosg VAULT for data encryption

✔️ Consent management

✔️ Data stored in the EU

 

 

Integrate giosg easily to your existing tools

Giosg's Live Chat can be easily connected to your CRM and eCommerce platforms and with your favorite messaging apps. 

 

With our groundbreaking integration tool, no integration is beyond us. If we don't have it, we can build it.

 

✔️ Salesforce

✔️ Genesys

✔️ HubSpot

✔️ Zendesk

✔️ WhatsApp

✔️ Messenger

      and more

 

 

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Other reasons you'll love giosg

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Smart
chat routing

Automatically route chats to the right salesperson, team, or outsourcing partner based on visitor information or chat agent availability. 

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Multi-channel service

Connect WhatsApp and Messenger with giosg and turn them into effective sales channels with clear reporting and channel management.

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Only meaningful
live chats

30+ different targeting rules make sure you offer your service to the right visitors in a meaningful way on your website.

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Live chat with upselling tools

Our shopping cart integration enables your agents to see inside your visitors' cart so they can upsell, cross-sell, and give support efficiently.

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Real-time
reporting

Gain quick and timely insights into your live chat conversations, response times, lead conversions and sales in real-time.

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Easy
customization

Make sure your chat fits your website and your brand by easily customizing its look and feel from colors to icons and animations.

Case studies

Yliopiston Apteekki

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Yliopiston Apteekki (The University Pharmacy) is the biggest pharmacy in Finland. They are known for providing excellent customer experiences and leading the way with their digital customer service.

We have helped them grow their digital sales channels by 10x during our long partnership which has also seen their chat service becoming their most popular service channel. 

200,000

chats per year

90

experts in the chat

7-24

chat service times

Start connecting with your customers with giosg

Simply book a demo and find out how you can improve your conversions, from website visitors to customers with giosg.

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